CueRestora® Refund & Return Policy

Effective Date: January 1, 2026
Last Updated: January 1, 2026

Overview

At CueRestora®, we are committed to providing high-quality educational resources, thoughtfully developed training programs, professional printing services, and carefully selected products that support learning, communication, personal growth, and meaningful connections.

CueRestora® builds on the history and mission of CircleUp® and Circle Up Education, offering educational tools, conversation cards, feeling wheels, posters, printed materials, singing bowls, professional training, and other products and services.

Because our offerings include standard retail products, custom-manufactured goods, handcrafted instruments, digital education, and scheduled events, different return and cancellation conditions apply depending on the purchase.

Our policy is designed to provide clear expectations, responsible product handling, and fair resolution of verified issues while protecting the time, materials, resources, and investments required to operate our small business.

Please review this policy carefully before purchasing.

Return Eligibility

Eligible, non-custom physical products may be returned under the following conditions:

• Return requests must be submitted within 30 calendar days of delivery, based on carrier tracking or other confirmed delivery records.

• Products must be unused, undamaged, and in their original condition.

• Products sold in sealed packaging must remain unopened unless otherwise specified.

• All original packaging, product boxes, protective materials, inserts, instructions, accessories, and included components must be returned.

• Items must be securely packaged to prevent damage during return transportation.

• Any promotional gifts or products included as part of a purchased bundle must also be returned.

• Proof of purchase and return authorization are required.

Return authorization does not guarantee a refund. Returned products must undergo inspection before refund eligibility is confirmed.

Returns that do not meet the applicable conditions may be denied.

All approved, non-defective physical-product returns are subject to a standard 15% restocking fee, as described in the Restocking Fee section.

The 30-day physical-product return window does not apply to custom printing, personalized products, digital downloads, SCORM packages, or paid events. These categories have separate provisions below.

What “Unused” Means

Products must be returned in a condition consistent with reasonable initial inspection, not ongoing use.

Returns may be denied if products show evidence of:

• Repeated use, excessive handling, or wear.

• Writing, folding, bending, marking, staining, scratching, or other alterations.

• Opened or damaged protective seals where unopened packaging is required.

• Cleaning, polishing, repainting, modification, or unauthorized repair.

• Missing, substituted, or damaged components.

• Exposure to water, oils, adhesives, fragrances, chemicals, or other substances.

• Damage caused by improper handling, storage, or use after delivery.

A brief initial functional inspection of an eligible singing bowl does not automatically disqualify it from return, provided the product and all included accessories remain in their original condition.

All returned products are inspected before a refund determination is made.

CueRestora® may document returned items through photographs, videos, and inspection records.

Non-Returnable Products

The following products and purchases are considered final sale and are not eligible for standard returns or exchanges:

• Custom-printed brochures, flyers, posters, business cards, handouts, signs, or similar printed materials produced specifically for a customer.

• Printed products manufactured using customer-submitted or customer-approved artwork.

• Personalized, engraved, modified, or made-to-order products.

• Customized singing bowls or other products manufactured or altered to individual specifications.

• Digital downloads, downloadable documents, digital files, and electronic resources, except eligible self-paced courses under the separate provisions below.

• SCORM packages and course files intended for installation in an external learning management system.

• Gift cards, except where refunds or cash redemption are required by applicable law.

• Items specifically marked Final Sale, No Returns, or Non-Refundable.

• Products returned outside the applicable return period.

• Used, damaged, incomplete, or altered products that do not meet return requirements.

Paid events, workshops, and self-paced courses are governed by the separate cancellation and refund provisions in this policy.

Final-sale designations do not eliminate remedies required by applicable law for products that arrive defective, incorrect, or materially different from what was purchased.

Custom Printing and Customer-Submitted Artwork

CueRestora® provides professional printing services for customer-submitted designs and materials.

These services may include:

• Business cards

• Brochures and trifolds

• Flyers and handouts

• Posters and signs

• Booklets and printed manuals

• Invitations and promotional materials

• Educational handouts

• Custom stationery

• Other personalized or custom-printed products

All custom printing orders are final sale. We do not accept standard returns or exchanges for custom-printed products.

Because these products are manufactured specifically for an individual customer, they generally cannot be restocked, resold, or repurposed.

Custom-printed orders are not eligible for refunds, returns, or complimentary reprints based on:

• Customer-submitted spelling or grammatical errors.

• Mistakes in names, telephone numbers, addresses, dates, or other submitted information.

• Customer-approved design choices.

• Customer-provided layout, sizing, formatting, or artwork.

• Low-resolution, blurry, pixelated, or otherwise unsuitable customer-submitted images.

• Incorrect bleed, margins, trim placement, or artwork dimensions supplied by the customer.

• Color differences resulting from screen calibration, monitor settings, or reasonable variations between digital displays and printed materials.

• Customer-approved proofs.

• Changes in customer preference after production.

• Requests to cancel after production has begun.

• Other issues originating from customer-submitted or customer-approved materials rather than our production process.

Customer Responsibility for Artwork

Customers are responsible for reviewing their submitted artwork and any provided proofs before approving production.

This includes confirming:

• Spelling, grammar, and punctuation.

• Names, dates, contact information, and other factual content.

• Layout, orientation, and page order.

• Dimensions, margins, and bleed.

• Image quality and resolution.

• Colors, design elements, and placement.

• Product specifications and quantities.

Unless expressly included in the purchased service, printing does not include a guarantee of comprehensive proofreading, redesign, or correction of customer-submitted artwork.

If CueRestora® identifies a potential issue, we may contact the customer before proceeding. However, identifying one issue does not mean that we have reviewed or verified every element of the artwork.

Customer Concerns

We recognize that printing issues can be frustrating.

If a customer is dissatisfied, our team is willing to review the circumstances, discuss the concern, and consider available solutions.

However, a conversation, review, or goodwill consideration does not guarantee a refund, replacement, discount, or complimentary reprint when the issue originates from customer-provided or customer-approved materials.

Requests to cancel or modify a custom order before production begins may be considered, but approval is not guaranteed.

Once production has begun, custom orders generally cannot be canceled or refunded.

Print Defects and Production Errors

Although custom printing orders are final sale, we remain responsible for addressing verified production problems attributable to CueRestora® or our printing partners.

Examples of qualifying production errors may include:

• Major cutting or trimming errors inconsistent with the approved specifications.

• Significant print misalignment.

• Printing the wrong design or product compared with an approved proof.

• Incorrect paper stock or finish compared with the confirmed order.

• Severe print damage caused during production.

• Missing quantities.

• Incorrect assembly or page order caused by production.

• Other substantial manufacturing defects not present in the customer-approved materials.

Customers should report suspected printing defects within 5 business days of delivery.

Please email connect@cuerestora.com and include:

• Full name.

• Order number.

• Description of the issue.

• Clear photographs demonstrating the suspected defect.

• Photographs of packaging where relevant.

• The quantity of products affected.

Customers should retain the affected products and available packaging until the matter is reviewed.

After verification, CueRestora® may provide an appropriate remedy, including:

• A corrected reprint.

• A replacement order.

• A partial refund.

• A full refund when appropriate.

The available remedy will depend on the nature and extent of the verified problem and applicable law.

Customer-created or customer-approved design errors do not qualify as production defects.

Reporting deadlines help us investigate and resolve printing issues promptly. They do not eliminate rights or remedies that cannot legally be restricted.

Singing Bowls and Handcrafted Products

CueRestora® also offers singing bowls and other handcrafted or experiential products.

Our singing bowls are carefully selected for sound quality, resonance, balance, craftsmanship, and overall performance.

Handcrafted Characteristics

Tibetan singing bowls are musical instruments, and each bowl may have individual characteristics.

Natural variations may include:

• Subtle differences in tone, resonance, and sustain.

• Minor tooling impressions.

• Light surface marks or variations in finish.

• Small differences in shape, coloration, texture, or decorative details.

• Variation in the way different bowls respond to different mallets or playing techniques.

These characteristics are inherent to handcrafted products and are not automatically considered manufacturing defects.

Minor cosmetic variations that do not materially affect function, safety, or durability do not qualify for defective-product remedies.

A customer may still request a standard, non-defective return within the 30-day window if the product meets all applicable return conditions.

Singing Bowl Testing and Quality Control

Our team tests singing bowls for sound production and basic functionality before shipment.

Quality-control procedures may include:

• Examining the bowl for significant damage.

• Checking its sound response.

• Testing its ability to produce sound using an appropriate mallet and playing technique.

• Inspecting included accessories.

• Recording photographs or videos of product condition and sound performance.

We may retain these records to support customer service, quality assurance, return inspections, and the investigation of reported concerns.

Singing Bowl Performance and Playing Technique

Difficulty making a singing bowl sing does not, by itself, establish that the bowl is defective.

Singing bowls are musical instruments that require appropriate technique, practice, and familiarity.

Producing a sustained singing tone may depend on:

• The player's technique and experience.

• The type and size of the mallet.

• The pressure applied to the rim.

• The speed and consistency of movement.

• Proper contact between the mallet and the bowl.

• The individual characteristics of the instrument.

Some bowls are easier to play than others. Certain bowls may require additional practice or a different technique to produce a sustained tone.

A bowl that does not immediately produce a singing tone for an individual customer is not necessarily defective.

Similarly, personal dissatisfaction with a bowl's pitch, harmonics, resonance, or tone does not automatically constitute a defect.

Assistance With Playing Your Singing Bowl

We are committed to helping customers learn to use their instruments successfully.

Before concluding that a singing bowl is defective, we encourage customers to:

• Review the instructional videos and playing guidance available through our websites.

• Practice the recommended technique.

• Confirm that the appropriate mallet is being used.

• Contact our customer support team for assistance.

Depending on the circumstances and availability, our team may provide:

• Additional instructional videos.

• Email guidance.

• Telephone assistance.

• A scheduled virtual or Zoom session to demonstrate proper playing techniques and troubleshoot difficulties.

If a genuine manufacturing or accessory defect is suspected, we will review the circumstances and available evidence.

A confirmed inability of a bowl or supplied mallet to function as intended under appropriate testing may qualify as a defect.

Difficulty playing an instrument does not automatically qualify the purchase for a defective-product refund, complimentary return shipping, or an exception to the standard return requirements.

Customers may instead request a standard non-defective return, subject to the 30-day eligibility conditions and the standard 15% restocking fee.

Original Packaging and Gift Boxes

Certain CueRestora® products, including singing bowls, are sold with decorative gift boxes or other presentation packaging.

The original product gift box is considered part of the purchased product, not disposable shipping material.

For an eligible return:

• The original gift box must be included.

• The gift box must be in substantially the same condition as when delivered.

• Original inserts, internal supports, cushions, mallets, accessories, and presentation materials must be included.

• The product must be secured inside its original protective packaging where appropriate.

• The gift box must be placed inside a suitable outer shipping carton.

Customers should not attach shipping labels, tape, or postage directly to a decorative gift box.

The external shipping carton used to transport the order is distinct from the product's gift box. Customers may use a different suitable outer shipping carton when returning an item.

Damage to a product gift box caused after delivery may affect or invalidate return eligibility.

Products or packaging damaged during the original shipment will be reviewed under the damaged-order provisions.

Bundles, Kits, Promotional Offers, and Free Gifts

CueRestora® may offer bundled products, multi-item sets, promotional packages, complimentary products, or special purchase incentives.

Examples include:

• Singing bowl bundles.

• Buy-one-get-one-free promotions.

• Educational toolkits.

• Feeling Wheel packages with complimentary materials.

• Conversation card bundles.

• Product sets containing multiple accessories.

• Limited-time promotional packages.

All bundled and promotional purchases must be returned as complete sets.

This requirement includes products advertised as free or complimentary.

For example:

• If a customer purchases one singing bowl and receives a second bowl free, both bowls must be returned.

• If a bundle contains three singing bowls, all three must be returned.

• If a Feeling Wheel package includes a complimentary Emoji Chart, the promotional chart must also be returned.

• If a kit contains cards, guides, accessories, or other components, all included materials must be returned.

No Partial Returns on Bundled Purchases

CueRestora® does not offer partial or prorated refunds for individual components of a bundled or promotional purchase.

Returning two items from a three-item bundle does not qualify the customer for a partial refund.

Keeping a free promotional item while returning the qualifying purchased product does not constitute a complete return.

Incomplete bundled returns are ineligible for refunds, except where required by law or necessary to resolve a verified fulfillment error.

If a promotional return arrives incomplete, we may notify the customer and provide an opportunity to return missing components at the customer's expense before making a final determination.

For eligible, complete bundle returns, refunds are based on the amount actually paid for the bundle after discounts, not the combined regular retail value of its components.

The standard 15% restocking fee applies to approved, non-defective bundle returns.

Items purchased independently and not linked through a bundle or promotion may be returned individually if otherwise eligible.

No Exchanges

CueRestora® generally does not offer product exchanges.

If a customer orders a product, size, tone, color, or variation that does not meet their preference, they may request a return if the product meets the applicable eligibility conditions and place a new order separately.

Exceptions may be made when addressing verified:

• Manufacturing defects.

• Printing or production errors.

• Incorrect items shipped.

• Missing or damaged components.

Replacements provided to correct a verified issue are not considered standard product exchanges.

Course and event registration transfers are governed by the separate policies below.

Self-Paced Online Courses and Digital Training

CueRestora® offers self-paced educational courses and digital learning programs delivered through our learning management system (LMS).

Because these courses provide access to educational content, resources, intellectual property, and instructional materials, they have different refund conditions from physical products.

30-Day Course Refund Window

Customers may request a refund for an eligible self-paced course within 30 calendar days of purchase, provided that:

• The refund request is received within 30 calendar days of purchase.

• The participant has completed or accessed no more than 5% of the course, as determined by our LMS activity and progress records.

• The course registration has not been transferred or otherwise used in violation of the enrollment terms.

• No separate, clearly disclosed final-sale condition applies to the specific course purchase.

The first 5% of a course typically includes introductory or orientation content that allows a participant to become familiar with the course.

Customers who have not started the course are eligible to request a refund within the 30-day window.

Course Progress Limit

Once a participant has progressed beyond 5% of a course, the course becomes non-refundable.

This applies even if:

• The participant chooses not to finish the course.

• The participant no longer needs the course.

• The participant changes their mind.

• The participant purchased the wrong course.

• The participant does not complete assignments or assessments.

• The participant is dissatisfied with the course format or experience.

Our LMS records course access, participation, and completion information. These records are used to determine whether the refund threshold has been exceeded.

A request submitted after 30 calendar days is not eligible for a standard course refund, even if the participant has completed 5% or less.

Course Access and Transfers

Self-paced courses are registered to the individual participant and the email address associated with the enrollment.

Courses may not be freely shared, resold, assigned, or transferred to another participant.

However, a customer may request an administrative transfer or correction to another email address if the course has not exceeded 5% progress.

Such requests require approval from CueRestora® and may require verification of the original purchase.

Once course progress exceeds 5%, transfer requests are generally not permitted.

How to Request a Course Refund

Email connect@cuerestora.com with:

• Your full name.

• Order number.

• Course title.

• Email address associated with your course enrollment.

• Reason for requesting a refund.

Approved refunds are issued to the original payment method.

Free courses have no purchase amount to refund.

This policy does not limit remedies that may apply when purchased course access was not delivered as represented or where otherwise required by law.

SCORM Packages and LMS Installation Files

CueRestora® may sell or license self-paced courses for installation in an organization's learning management system through SCORM packages or similar digital course files.

SCORM course packages and externally delivered LMS installation files are final sale and non-refundable.

These purchases differ from standard individual LMS enrollments because they provide course content and files for installation, hosting, or administration within an external system.

The standard 30-day and 5% self-paced course refund provisions do not apply to SCORM packages.

Refunds are not provided solely because:

• The purchaser changes their mind.

• The organization decides not to install the course.

• The organization no longer needs the training.

• The purchaser changes learning management systems.

• The organization does not use the purchased course.

• The purchaser expected features or functionality not included in the agreed product specifications.

Customers are responsible for ensuring their LMS supports the purchased package's disclosed technical requirements.

If delivered files are materially defective or fail to meet expressly agreed specifications, CueRestora® will review the issue and provide an appropriate correction or remedy consistent with the purchase agreement and applicable law.

Separate licensing agreements, institutional purchase agreements, or written contracts may include additional controlling terms.

Live Trainings, Workshops, Events, and Paid Sessions

CueRestora® provides live educational experiences, including:

• In-person training programs.

• Live online courses and workshops.

• Professional development sessions.

• Certification training events.

• Paid webinars and presentations.

• Instructor-led programs.

• Other paid events scheduled through Calendly or an authorized registration system.

Because these programs require advance planning, instructor commitments, venue arrangements, preparation, and reservation of limited participant spaces, event registrations have a separate cancellation and refund schedule.

Event Cancellation and Refund Schedule

Refund eligibility is determined by the date and time we receive the customer's written cancellation request relative to the scheduled event start.

Time Before Scheduled Event	Refund
28 days or more	100% refund
21–27 days	50% refund
14–20 days	25% refund
Fewer than 14 days	No refund

These percentages apply to the registration payment made for the event, including any applicable taxes and booking charges collected by CueRestora®.

The cancellation schedule applies even when registration occurs within the specified cancellation window.

For example, a participant who registers 10 days before an event is purchasing a registration that is already within the non-refundable cancellation period.

Registration Transfers

We understand that circumstances may arise that prevent a participant from attending a scheduled event.

Instead of canceling, a participant may request one registration transfer to:

• Another available date for the same course or event; or

• Another eligible CueRestora® course or event with the same registration price as the original purchase.

Transfer requests must be submitted at least 24 hours before the scheduled start of the original event.

One-Transfer Limit

Each paid registration is eligible for a maximum of one approved participant-requested transfer.

The following conditions apply:

• Only one transfer is permitted per original registration.

• A transfer may involve an alternate date or another eligible course of the same price.

• Transfers are subject to availability and approval by CueRestora®.

• The new course or event must have the same registration price as the original purchase.

• An approved transfer must be confirmed by CueRestora® before the original event begins.

• Once a transfer has been approved and completed, the registration is not eligible for an additional participant-requested transfer.

• Transfers may not be used to repeatedly postpone participation or reserve multiple event dates.

• A transfer does not restart, extend, or otherwise reset the original registration's cancellation and refund eligibility window.

• Requests to cancel a transferred registration remain subject to the cancellation terms calculated from the original event date, unless applicable law requires otherwise.

Transfers are not permitted after an event has started.

A transfer is not guaranteed if an eligible alternate date or course is unavailable.

If no suitable transfer option is available, the registration remains subject to the original cancellation and refund schedule.

A change initiated by CueRestora® because we cancel or materially reschedule an event does not count toward the participant's one permitted transfer.

Late Cancellations and No-Shows

Participants who cancel fewer than 14 days before the event are not eligible for a standard refund.

Participants who do not attend without making an approved transfer request before the deadline are considered no-shows.

No-shows are not eligible for refunds or automatic transfers.

Partial attendance, late arrival, or early departure does not qualify a participant for a partial refund.

Event Cancellations or Changes by CueRestora®

If CueRestora® cancels a paid event, participants will be offered a full refund or the option to transfer to an available replacement event.

If we materially reschedule an event and a participant cannot attend the new date, a refund will be available as required by applicable law and the circumstances of the change.

Refunds required because of a qualifying event cancellation or rescheduling will be processed within any legally required timeframe.

Refunds for a cancellation initiated by CueRestora® are not subject to the participant cancellation schedule.

Private and Contracted Training

Privately contracted training programs, organizational consulting engagements, and custom-designed professional development services may be governed by a separate signed agreement or proposal.

Where a separate agreement establishes cancellation, rescheduling, payment, or refund terms, those terms control to the extent permitted by law.

How to Request a Return or Cancellation

For returns, refunds, or registration cancellations, contact:

Email: connect@cuerestora.com

Please include:

• Full name.

• Order number or registration confirmation.

• Email address used for purchase.

• Product or course name.

• Reason for the request.

• Relevant photographs or documentation, if applicable.

For eligible physical-product returns, requests must be submitted within 30 calendar days of delivery.

If approved, return instructions will be provided by email.

Approved physical-product returns must be shipped within 7 calendar days of return approval.

Please do not ship an item before receiving return instructions.

Sending a product back without prior approval does not guarantee acceptance or a refund.

The return address will be provided with the authorization instructions.

Return Shipping and Handling

Unless the product arrived damaged, defective, or incorrect due to our error, customers are responsible for all return shipping and related handling costs.

The following conditions apply:

• Customers are responsible for arranging and paying for return shipping.

• Original outbound shipping fees are non-refundable for standard, non-defective returns.

• Customers must securely package their returns.

• Customers are responsible for return packages lost or damaged during customer-arranged return transportation.

• Return packages should include all components, packaging, accessories, and promotional items required by this policy.

We strongly recommend using a tracked and insured shipping method.

For verified damage, defects, or fulfillment errors attributable to CueRestora®, we will provide appropriate return or resolution instructions without imposing ordinary customer-responsibility return shipping charges where an authorized return is necessary.

Shipping-related refunds otherwise required by law will be honored.

Standard 15% Restocking Fee

All approved, non-defective physical-product returns are subject to a standard restocking fee of 15% of the actual item or bundle purchase price.

The restocking fee is calculated using the amount paid for the returned merchandise after any applicable product discounts, excluding separately charged shipping and sales tax.

The restocking fee helps offset:

• Product inspection.

• Administrative return processing.

• Inventory handling.

• Quality-control verification.

• Repackaging and protective materials.

• Preparation of eligible returned merchandise.

When the Restocking Fee Applies

The standard 15% restocking fee applies to eligible non-defective returns, including returns when:

• A customer changes their mind.

• A return is based on personal preference.

• A customer prefers a different size, color, style, or sound.

• A singing bowl is returned because the customer does not prefer its tone or has difficulty playing it, without a verified defect.

• A customer returns an otherwise acceptable item for reasons unrelated to a verified product or fulfillment error.

When the Restocking Fee Does Not Apply

The restocking fee does not apply when:

• An item is verified as having arrived damaged or defective.

• CueRestora® shipped an incorrect product.

• A return is required because of a verified fulfillment or production error attributable to CueRestora®.

• Applicable law requires the fee to be waived.

The fee applies only to physical-product returns approved under this policy. It does not apply to self-paced course refunds, event registration cancellations, or qualifying defective-product remedies.

Products that fail the return eligibility requirements may be denied rather than accepted subject to a restocking fee.

A product cannot become eligible for return simply because the customer is willing to pay the 15% restocking fee.

The applicable fee and refund calculation will be disclosed in the refund determination.

Refunds

Once an eligible return is received and inspected:

• We will determine whether the return meets the applicable policy conditions.

• Approved refunds will be issued to the original form of payment.

• The standard 15% restocking fee will be deducted from approved non-defective physical-product returns, except where legally prohibited.

• Non-refundable original shipping charges may also be excluded.

• Refunds are typically initiated within 5–10 business days after inspection and approval, unless an earlier refund is required by law.

• Financial institutions and payment processors may require additional time to post the credit.

For approved course or event cancellations that do not require a physical return, refunds are generally initiated within 5–10 business days after approval, subject to any shorter legally required period.

Refund amounts may be reduced or denied when the applicable eligibility conditions are not satisfied.

A refund is not considered approved merely because a return request has been submitted or a package has been delivered to our return address.

Damaged, Defective, or Incorrect Orders

If a product arrives damaged, defective, incomplete, or incorrect, please contact connect@cuerestora.com within 48 hours of delivery whenever possible.

Include:

• Your order number.

• A description of the issue.

• Clear photographs of the product.

• Photographs of the original packaging.

• Photographs of affected components or accessories.

• Additional information reasonably necessary to investigate the concern.

Please retain the affected product, packaging, and accessories while the claim is reviewed.

We will examine the circumstances and determine an appropriate resolution based on the evidence, the purchase terms, and applicable law.

Depending on the circumstances, remedies may include correction, replacement, repair where appropriate, or a partial or full refund.

What Qualifies as a Potential Defect

Examples may include:

• Cracks, fractures, or structural damage present at delivery.

• Significant dents or deformities affecting function or stability.

• Severe damage materially affecting safety or performance.

• Incorrect or missing components.

• A verified manufacturing flaw preventing intended use.

• An incorrect product or quantity sent by our team.

• Verified printing errors caused by our production process.

What Does Not Automatically Qualify as a Defect

Examples include:

• Minor handcrafted surface variations.

• Normal differences in singing bowl tone or resonance.

• Personal dissatisfaction with color, sound, texture, or appearance where the item matches its description.

• Difficulty producing a singing tone attributable to technique rather than instrument failure.

• Customer-approved printing errors.

• Damage caused through use, mishandling, cleaning, or modification after delivery.

• Minor wear to an external carrier carton when the purchased product and included retail packaging are unaffected.

Our 48-hour reporting request helps us document shipping issues and investigate claims promptly. It does not eliminate otherwise applicable statutory warranty rights or legally required remedies.

Return Verification and Misrepresentation

CueRestora® may maintain records of product inspections, quality-control testing, order fulfillment, packaging, shipping, course participation, and return processing.

These records may be reviewed when evaluating:

• Reported defects.

• Returned product condition.

• Missing components.

• Incorrect or substituted products.

• Incomplete promotional bundles.

• Shipping and delivery disputes.

• Course participation and completion percentages.

• Registration cancellations and transfers.

We reserve the right to deny discretionary returns that do not comply with this policy, including returns involving misrepresented product conditions, substituted items, or incomplete promotional packages.

Any determination will be based on the available evidence and will remain subject to applicable consumer-protection laws.

Policy Access and Updates

This Refund & Return Policy is made available through our website and applicable purchasing or registration processes.

Customers are encouraged to review the terms applicable to their specific purchase before placing an order.

CueRestora® may update this policy periodically to reflect changes in products, services, operating procedures, or applicable requirements.

Updates apply prospectively to purchases made after the revised policy is published and becomes effective. Purchases made earlier remain subject to the applicable terms in effect at the time of purchase and any mandatory legal rights.

Nothing in this policy is intended to exclude or restrict consumer rights or remedies that cannot legally be waived.

For questions or assistance, contact:

CueRestora®
Website: cuerestora.com
Email: connect@cuerestora.com

Thank you for supporting CueRestora®. We value your trust and remain committed to providing quality products, meaningful learning experiences, and thoughtful customer service.